Terms and Conditions
These Terms and Conditions (“Terms”) govern the services provided by JT Services Inc (“Company,” “we,” “us,” or “our”) to the customer (“Customer,” “you,” or “your”). By engaging in our services, you agree to the following terms.
1. Services Provided
JT Services, Inc. provides repair, installation, diagnostic, and maintenance services for HVAC systems, household appliances, and commercial refrigeration equipment. All services are subject to scheduling, technician availability, site conditions, and safe working access.
2. Estimates & Scope of Work
All estimates are valid for thirty (30) days unless otherwise stated in writing. Estimates are based on visible conditions at the time of inspection. Additional issues discovered during service may result in revised pricing, which will be presented for approval before proceeding.
HVAC estimates do NOT include permit fees unless explicitly stated in writing.
3. Diagnostic Fees
A diagnostic fee of $80 for residential HVAC systems, $120 for commercial HVAC systems, and $60 for appliances applies to all service calls. This fee covers evaluation and identification of the issue.
If the Customer proceeds with the recommended repair within thirty (30) days, the diagnostic fee will be applied toward the repair cost. After 30 days, a new diagnostic fee will apply.
4. Payment Terms
Payment is due in full upon completion of services unless otherwise agreed in writing. Accepted payment methods include cash, major credit cards, checks (up to $200), Zelle, or other approved methods.
5. Deposits & Special Orders
A 50% deposit is required for all installations, special-order equipment, and parts. Once parts or equipment are ordered, the order may not be canceled without applicable charges. The Customer is responsible for shipping costs (non-refundable once shipped), restocking fees (typically 20%), and the full cost of non-returnable parts.
6. Scheduling & Delays
The Company will make every effort to arrive within the scheduled service window; however, delays may occur due to emergency calls, weather, traffic, or unforeseen circumstances.
7. Cancellation Policy
Appointments may be canceled with at least 24-hour notice. Same-day cancellations may be subject to fees at the Company’s discretion.
If parts have been ordered, all associated shipping and restocking fees apply.
Emergency service cancellations after technician dispatch may result in a charge of up to 50% of the service fee.
8. Warranty
Labor is warranted for 30 days unless otherwise stated in writing.
Appliance parts replaced are warranted for 60 days. Drain cleaning is warranted for 10 days only.
HVAC installations include manufacturer warranties up to 10 years and labor warranties up to 10 years when specified in writing.
All manufacturer parts and equipment are subject solely to the manufacturer’s warranty.
Warranty exclusions include misuse, neglect, lack of maintenance, unauthorized modifications, external damage, and pre-existing conditions.
No warranty is provided on customer-supplied parts or Miele parts. Miele Parts: We do not provide any warranty for Miele parts due to the manufacturer’s policy. Miele does not offer any warranty on their parts, and all repairs using Miele parts are completed with this understanding. Customers are responsible for any future part replacement or repairs involving Miele parts.
9. Pre-Existing Conditions
Customer acknowledges that appliances and HVAC systems may have pre-existing conditions that are not visible or detectable during initial inspection. The Company is not responsible for failures resulting from such conditions or prior repairs performed by others.
10. Appliance Repair Limitations
Only replaced components are covered under warranty. Parts not replaced are not guaranteed.
No guarantee is provided for plastic, glass, cosmetic components, or shelving systems.
Customer acknowledges that moving appliances may result in damage to flooring or surrounding areas and releases the Company from liability related to necessary equipment movement.
11. Work on Previously Repaired or Altered Systems
If a system has been previously worked on or altered, additional labor charges may apply. The Company does not guarantee prior workmanship.
12. System Sizing & Performance Disclaimer
Customer acknowledges that HVAC system sizing is based on industry-standard calculations and existing conditions. Comfort, airflow, and efficiency may be impacted by ductwork, insulation, home layout, and other factors beyond the Company’s control.
13. Customer Responsibilities
Customer agrees to provide safe and unobstructed access to equipment.
Customer is responsible for maintaining systems, including filter changes and general upkeep.
Failure to meet these responsibilities may void warranty.
14. Ownership & Non-Payment
The Company retains ownership of all materials and equipment until full payment is received.
If payment is not made, the Company reserves the right to remove installed equipment. The Company is not responsible for any damage resulting from such removal.
Customer waives return of replaced or removed parts.
15. Limitation of Liability
The Company shall not be liable for incidental, indirect, or consequential damages, including loss of use or property.
Maximum liability is limited to the total amount paid for the service.
16. Indemnification
Customer agrees to indemnify and hold JT Services, Inc. harmless from claims arising from misuse, improper operation, or failure to maintain systems.
17. Subcontractors
The Company reserves the right to use qualified subcontractors.
18. Force Majeure
The Company is not liable for delays due to events beyond its control, including weather, supply chain disruptions, or emergencies.
19. Privacy
Customer information is used solely for service purposes and is not shared with unauthorized third parties.
20. Dispute Resolution
Disputes shall first be addressed through good-faith negotiation. If unresolved, disputes will be submitted to arbitration through the American Arbitration Association (AAA) in Chicago, Illinois.
21. Governing Law
These Terms are governed by the laws of the State of Illinois.
22. Peace of Mind Membership
Membership includes priority service, waived dispatch fees, 10% repair discount, and two annual maintenance visits.
Maintenance includes safety checks, cleaning, electrical inspection, and performance testing.
Exclusions include refrigerant, parts, major repairs, ductwork, electrical upgrades, and misuse-related damage.
Membership auto-renews unless canceled with 30-day written notice.
If canceled after service, a $79 per unit fee applies. If no service performed, a full refund is available.